Privacy Policy

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Contact information — name, email address, phone number
• Account credentials — email and password (securely hashed)
• Payment information — processed securely through our payment provider (Stripe)

Content You Provide

When you use our virtual staging services, we collect:

• Property photographs — images you upload for staging
• Listing information — property names and styling preferences
• Generated images — virtually staged versions of your photos

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information — browser type, operating system, device identifiers
• Usage data — pages visited, features used, time spent on platform
• Log data — IP address, access times, error logs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your virtual staging requests
• Process payments and manage your subscription
• Send transactional communications (confirmations, receipts)
• Respond to your inquiries and provide support
• Analyze usage patterns to improve our platform
• Detect and prevent fraud or abuse

AI Processing & Your Images

Our platform uses artificial intelligence to generate virtually staged images. Here's what you should know:

• Your images are processed through OpenRouter, an AI gateway service, which routes requests to AI models from providers including Google (Gemini) and Anthropic (Claude)
• Images are used solely for generating your staged photos and are not used by Listing Stager to train AI models
• Third-party AI providers (Google, Anthropic) have their own privacy policies governing how they handle API data. We use API access that is designed not to use your data for model training
• You retain ownership of your original and staged images
• We log AI processing metadata (model used, processing time, token usage) for service monitoring and cost tracking, but do not retain your image content in these logs

Service Providers

We work with trusted third-party service providers to operate our platform:

• Convex — Database, file storage, and authentication services
• Stripe — Payment processing. Your payment card details are handled directly by Stripe and are never stored on our servers
• OpenRouter — AI model gateway for image generation and analysis
• Google (Gemini) — AI image generation for virtual staging
• Anthropic (Claude) — AI vision models for image analysis and validation
• Resend — Transactional email delivery (e.g., listing completion notifications)

Each provider operates under their own privacy policy and data handling practices. We select providers that meet appropriate security and privacy standards.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers — Third parties who help us operate our platform (payment processing, cloud hosting, AI processing, email services)
• Legal requirements — When required by law, court order, or to protect our rights
• Business transfers — In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data — Retained while your account is active
• Property images — Original photos, staged photos, and intermediate processing files are retained for the duration of your subscription
• Transaction records — Retained as required for legal and accounting purposes
• AI processing logs — Metadata about AI requests (model, timing, cost) retained for service monitoring; image content is not stored in logs

Account Deletion

You can delete your account at any time from your Account Settings page. When you delete your account:

• Your profile information is permanently deleted
• All your listings and photos (original, cleared, staged, watermarked) are permanently deleted from our storage
• Your active subscription is cancelled immediately
• Some anonymized analytics data may be retained

If you have questions about data deletion, contact us at info@listingstager.com.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Cookies & Tracking

We use cookies and similar technologies primarily for essential functionality:

Essential Cookies

• Authentication — Session cookies to keep you signed in securely
• Security — Cookies to prevent cross-site request forgery and other attacks

Third-Party Cookies

• Payment processing — Stripe may set cookies for fraud prevention

We do not currently use third-party analytics or advertising cookies. If this changes, we will update this policy and provide appropriate consent mechanisms.

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of our platform.

For more details, see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We provide self-service tools to help you exercise many of these rights directly.

Self-Service Options

From your Account Settings, you can:

• Update your name, phone number, and profile photo
• Enable or disable email notifications
• Manage your subscription and billing through Stripe's customer portal
• Delete your account and all associated data permanently

Additional Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may also have the right to:

• Request a copy of the personal data we hold about you
• Request data portability in a machine-readable format
• Object to certain processing activities
• Lodge a complaint with your local data protection authority

To exercise rights not available through self-service, contact us at info@listingstager.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: